Terms & Conditions

1. Scope of Services

The Developer provides website design, development, hosting setup and management, domain management, email account setup, migration, branding, marketing, SEO, technical support, consulting, and basic security configuration. Additional services may be provided upon written agreement. The Developer reserves the right to decline any project at their sole discretion.

2. Fees & Payment

The minimum project fee is £90. Deposits of up to 50% may be required for projects over £500. All quoted prices are in GBP and exclude VAT unless stated. VAT is not currently applicable to Trym Digital services.

One-off project invoices are due within 14 days of issue. Additional out-of-scope work is charged at a minimum of £60, payable before continuation. All payments are non-refundable once work has commenced, unless required by UK law.

Recurring payments, such as monthly hosting retainers, are collected automatically by Direct Debit via Stripe on the agreed billing date. No monthly invoice is issued for recurring charges; a payment receipt is sent automatically after each successful collection. By agreeing to a recurring service, the Client authorises the Developer to collect these payments automatically.

Monthly retainer agreements require a minimum of one month's written notice to terminate. All services rendered up to the end of the notice period will be charged in full.

3. Late Payment

Unless alternative arrangements have been agreed in writing, the following apply automatically to overdue invoices.

• +20% surcharge applied on the due date.
• 14 days overdue: all services paused, including hosting, support, and access.
• 30 days overdue: services terminated, access to all files and assets revoked, and legal recovery may be initiated.

The Client is liable for all recovery costs, legal fees, and third-party collection charges.

4. Ownership & Intellectual Property

• All work, code, designs, and deliverables remain the property of the Developer until all invoices have been paid in full.
• Upon full payment, the Client receives a non-exclusive licence to use the delivered work for their own business purposes. The Client may not resell, redistribute, or claim authorship of any work produced by the Developer.
• The Developer retains the right to display completed work in portfolios and marketing materials, and to include a discreet "Website by Trym Digital" credit, unless otherwise agreed in writing.
• Third-party assets, including plugins, fonts, and imagery, remain subject to their own licences. Source files are not included unless specifically agreed and invoiced. It is the Client's responsibility to maintain any required third-party licences.

5. Liability & Indemnity

The Developer will use reasonable care and skill when delivering services but is not liable for hacking, malware, hosting outages, data loss, loss of revenue or profits, business interruption, or any indirect or consequential damages.

To the fullest extent permitted by law, the Developer's total aggregate liability is limited to the total fees paid by the Client in the three months preceding the claim.

The Client agrees to indemnify the Developer against all claims, losses, liabilities, and costs, including reasonable legal fees, arising from the Client's use of the services or materials supplied by the Client.

6. Confidentiality & Non-Disclosure

Both the Developer and the Client agree to keep all confidential information shared during a project private, both during and after the engagement. Confidential information includes business plans, login details, unpublished designs, strategies, documents, and any non-public information shared to complete the project.

Neither party may share or disclose confidential information to any third party without prior written permission, unless required by law. Confidential information may only be used for the purpose of delivering the agreed services.

7. Client Responsibilities

• The Client must supply accurate content, images, logos, and materials on time. Delays caused by the Client extend project timelines accordingly, with no reduction in fees.
• The Client warrants that all supplied materials are owned by them or properly licenced, and do not infringe any third-party intellectual property rights.
• The Client is responsible for maintaining secure credentials for any shared accounts. The Developer is not liable for incidents arising from Client-managed access.
• The Client must not use any hosted service for unlawful, defamatory, or infringing content. Breach of this may result in immediate suspension.

8. Cancellation & Termination

• Ongoing services, including hosting retainers, require at least 30 days' written notice to cancel. Any work completed or costs incurred up to the end of the notice period remain payable in full.
• Timelines provided by the Developer are estimates. Delays caused by the Client extend deadlines with no refund or fee reduction.
• The Developer may terminate services immediately for abusive behaviour, non-payment, or material breach of this agreement.
• Upon termination, all outstanding amounts remain due and payable in full.

9. Hosting Terms

All hosting agreements are subject to a minimum term of 12 months, billed monthly by Direct Debit. Non-payment may result in suspension or permanent removal of hosted content.

The Developer is not responsible for third-party hosting outages or data loss. The Client is responsible for maintaining backups of their own data unless a managed backup service has been purchased. Domain registrations and renewals are managed by the Developer on the Client's behalf unless otherwise stated. The Client remains the beneficial owner of their domain at all times.

10. Data Protection

The Developer handles personal data in accordance with the UK GDPR and the Data Protection Act 2018. Where the Developer processes data on the Client's behalf, such as via contact forms, the Client acts as data controller and is responsible for maintaining a compliant privacy policy on their website.

11. Governing Law & Acceptance

This agreement is governed by the laws of England and Wales. Both parties agree to first attempt resolution through good-faith negotiation before formal legal proceedings. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

By using the Developer's services, making payment, or signing a project contract, the Client confirms they have read and agreed to these Terms & Conditions. The Developer reserves the right to update these terms at any time. Updates will be published at trymdigital.com/terms and communicated to active clients by email.